Free help center
Public articles cover signup, contacts, orders, vendors, events, SpaceSimply pages, privacy, and common setup questions in plain language.
Support
Help when you need a nudge, not a maze.
Everyone can use the help center. Pro and Business accounts can open tickets when a person needs to look at an account, billing, setup, or workflow question.
Pro support tickets
Pro and Business tickets are for hands-on questions: setup that feels stuck, billing, account access, workflow choices, or a CRM habit that is not sticking yet.
First-week help
If you are new to CRM, start small: save one current customer, one open order, and one follow-up. Support should help you build that habit before adding more.
Privacy questions
Ask before sharing sensitive customer details in a ticket. Include the record type and issue first; support can request only the details needed to help.
Internal support Q&A
Future support staff will have approved answers, escalation rules, billing notes, privacy rules, and setup scripts so customers get consistent help.
Support email
Use support@retainsimply.com once Google Workspace is configured. Billing, privacy, and sales addresses can be added later.
Billing and refunds
Pro is planned as yearly access with no surprise auto-renew by default. Refunds, cancellations, custom builds, and support add-ons are explained in the billing policy.
No matching support topics yet. Try contacts, event, Pro, privacy, or offline.
Pro and Business support preview
Support tickets are for paid workspaces.
Free users get searchable help and onboarding. Pro and Business users can send account, setup, billing, and workflow questions when public help is not enough.